EXPORT SALESWe ship internationally using either UPS services or USPS Priority (or Express) Mail International services.
If we receive an order through our website, we'll respond with a freight quote and terms for each of those two delivery services.
Orders are not processed unless the customer approves a freight quote via return email.
We accept export orders through our website only.
We cannot provide freight quotes without an order.
Freight quotes do not include duties, taxes or other customs brokerage charges; other fees may apply and are the buyer's responsibility.
Typically, customs/administrative fees are cheaper through postal services than through UPS.
We ship UPS orders daily; USPS PMI orders are processed every 2-3 days.
If a foreign address cannot be entered into the order form's "address" data fields, the complete address can be typed into the "Comments" box.
If you are having a problem first make sure you have chosen the correct country in the pull down menus for billing address and shipping address.
We will not quote any US Postal Services other than "Priority Mail International" or "Express Mail International" with insurance and tracking.
Unfortunately, this currently precludes the use of several "PMI Flat Rate" services.
We cannot use UPS "Collect" service for export shipments.
In most cases, we will not ship to locations where packages cannot be insured by the USPS.
If shipping via the USPS, we can provide you with the US Customs form number used to ship your package.
In most cases, you may track your package using this number and the USPS website, though the effectiveness of the USPS tracking system is quite limited.
For export USPS PMI or EMI orders, we add a handling fee of $5.00.
PAYMENTPayment by credit card is acceptable in most cases.
Orders over $250.00 must be prepaid with a bank wire transfer; there is an additional $30.00 fee for this bank service (Orders over $1000 are exempt from this fee.)
We do not accept PayPal.
SHIPPING TO CANADAMost of our shipments to Canadian residential addresses are made using the USPS PMI service, though UPS Standard is also popular.
Faster UPS shipping services (like Worldwide Saver, Express, and Expedited) are not always available to all Canadian locations.