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ORDERING INFORMATION

EASY, SECURE ORDERING
  It's easy to place an order with us online through our website, via email (for our Net-30 Credit Account holders) or by phone.

We strongly encourage customers to place orders through our website whenever possible: it's secure, it's usually faster for the customer, and it's the fastest and most accurate way for us to get your orders shipped. Ordering online allows us to apply more of our automated processes, and in turn helps us to better serve all of our customers.

Our telephone "Orderline" hours are 8:30 a.m. to 4:30 p.m. EST, Monday through Friday.

Most orders are shipped within 3 business days (and usually sooner.) Tracking information will be sent via email as soon as available. With the exception of orders where UPS Expedited services were arranged, delivery/ETA info is generally unavailable before the 3-day processing period passes.

For Customer Service questions, quotes on non-stock items, or other information, please send us an email.

   
FINDING ITEMS
  Our Indexes makes finding tools easy- there's a "Product Index" link in the top right and an "Alphabetical Index" link in the upper left of all our pages (they are the same function.) These indexes are by far our personal favorite way to navigate our site.

The Homepage 'Category' menu links help you see more related options at once, if you prefer.

There is also a search box in the upper left of every page- it works well, and we are constantly working to improve its functionality.
   
CUSTOMER SERVICE QUESTIONS
  Please email us for Customer Service questions, quotes on non-stock items, or other information.
Our telephone salespeople do not have access to complete information, and they will ask you to send us an email for Customer Service help.
   
WEBSITE FEATURES
  It is not necessary to register with our site in order to make purchases from our online store-
     just ignore the 'Login' fields on the checkout page for 'Guest' checkout.

Your stored personal information is protected by our privacy policy.
If you do register with the website, we will save your shipping information on our server, and protect it with a password.
   
CHARGE CARDS
  We accept MASTER CARD, VISA, AMERICAN EXPRESS and DISCOVER.

We do NOT save your credit card information. You will need to provide your card number each time you order.

Card Security Codes:
For Discover, MasterCard, Visa cards: we will need the last 3 digits printed on the signature strip on the back of these cards.
For American Express cards: we will need the 4 digits on the front (upper right) of the card.

We reserve the right to require payment by wire transfer in advance.
   
MINIMUM ORDER is only $25.00 of merchandise.
   
OPEN ACCOUNTS
  We maintain Net-30 credit accounts for many customers.

If you wish to establish an open account, please provide names, phone numbers, and fax numbers of three trade references and your bank. We can email you a credit application if you prefer.

We accept written (emailed) purchase orders from most schools and government agencies.

Terms for all open accounts are NET-30 DAYS.
   
SALES TAX
  Sales tax will not appear at checkout, but will be added to the final invoice in your shipment.
If you have proper Sales Tax Exempt documentation, you may provide it to us for approval via email.
If we accept the info, we will not collect sales tax.
We must have this documentation before we process your order.
We cannot refund sales tax after an order has shipped.

Customers in states other than Michigan may have an obligation to self-report and pay sales or use taxes
to their state.
   
   
SHIPPING INFO
  All orders are F.O.B Warren MI, F.O.B Tulsa OK, F.O.B Hackensack NJ (or F.O.B. factory, if drop shipped).

UPS Ground is our default shipping service for most orders with a shipping weight under 70lbs.* Please provide a physical Street Address for shipping.

UPS Expedited shipping services (Next Day Air, 2nd Day Air, or 3-Day Select) are available; please request through the "Comments" box at checkout. We will generally ask customers to approve an emailed quote before we ship using these more expensive services.

We can ship using UPS Collect service to destinations in the U.S.A., thereby billing shipping charges to your UPS account; please request through the "Comments" box at checkout and we will adjust your invoice before processing the order. We must be able to validate the customer's UPS account. Please note that we may not be able to honor some "Third Party Billing" shipping requests. (Collect Shipping is offered as a courtesy, and we will not accept chargebacks if we ship prepaid and bill you for the shipment.)

For customers in ALASKA and HAWAII: we offer USPS Priority Mail shipping; please request through the "Comments" box at checkout. Our cart will still calculate/show UPS Ground rates for AK/HI, but we will adjust your invoice before processing the order.

For customers in Puerto Rico: our default service to PR is USPS Priority Mail. UPS Ground service is available upon request or at our discretion. (Note that our cart will return a "0" shipping cost for PR orders, but we will calculate a cost and email a shipping quote before we process an order. We do not offer free shipping.)

Orders to APO/FPO locations will be shipped using insured USPS Priority Mail.

We do not ship to USPS PO Boxes in the lower 48 US states; we require a Street Address for UPS delivery, please.

Special packing requirements or multiple boxes:
There are orders that require special or additional packaging, and in some of these cases we will need to quote additional shipping charges. We'll contact you with cost via email before we process these orders.

*Truck / Freight shipment charges:
Some orders between 70-150lbs and ALL orders over 150lbs will be shipped as Truck / Freight shipments. The cost for these shipments will be quoted via email before order processing. (Note that our cart will return a "0" shipping cost for orders over 150lbs, but we will calculate a shipping cost and quote before we process an order. We do not offer free shipping.)
   
EXPORT ORDERS
  We are sorry, but we have suspended export shipments.
We will resume export sales as soon as possible.
We thank our valued customers around the world for their understanding.
   
   
NO-HASSLE RETURNS
  We want you to be satisfied with every order you place with Victor Machinery Exchange.

For Return Authorization requests, please send us an email; include your Invoice Number (or Web Order number.)

Most items are eligible for return within 30 days of purchase. Restocking charges might apply. All returned items must be in any original packaging and in unused, unmarked condition, with freight prepaid by customer.

Fluids, cut-to-length bandsaw blades, "made-to-order" tooling, and "special order" items are final sale and cannot be returned.

   
IN CASE OF DAMAGE OR SHORTAGE
  If you receive a shipment with visible exterior damage, you must report it to the driver before signing for it (or note it on the delivery receipt, if a truck shipment.)
Please email us promptly for further assistance.

Do not discard the packaging of any damaged or short shipment.

If there is damage that was not visible from the outside of the box, or if the packing slip is incorrect, please e-mail us right away.

All shortages and damage must be reported within 10 days of receipt.
   
PRICES
  Prices are subject to change without notice.
(Our most recent print catalog was printed in 2013 and is for reference only.)
We will not ship an item ordered online at a higher price without your advance approval.
Some quantities are limited.
Not responsible for typographical or software errors.
   
LIABILITY
  In no case, except where prohibited by law, will our liability exceed the value of the products shipped.