ORDERING INFORMATION
| EASY, SECURE ORDERING |
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It's easy to place an order with us online through our website, by phone, or email (for open account holders.)
We strongly encourage customers to place orders through our website whenever possible: it's secure, it's usually faster for the customer, and it's the fastest and most accurate way for us to get your orders shipped. Ordering online allows us to apply more of our automated processes, and in turn helps us to better serve all of our customers.
Our telephone "Orderline" hours are 8:30 a.m. to 4:30 p.m. EST, Monday through Friday.
For Customer Service questions, quotes on non-stock items, or other information, please send us an email.
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| FINDING ITEMS |
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Our Indexes makes finding tools easy- there's a "Product Index" link in the top right and an "Alphabetical Index" link in the upper left of all our pages (they are the same function.) These indexes are by far our personal favorite way to navigate our site.
The Homepage 'Category' menu links help you see more related options at once, if you prefer.
There is also a search box in the upper left of every page- it works well, and we are constantly working to improve its functionality.
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| CUSTOMER SERVICE QUESTIONS |
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Please email us for Customer Service questions, quotes on non-stock items, or other information.
Our telephone salespeople do not have access to complete information and will ask you to send us an email to get the Customer Service process started.
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| WEBSITE FEATURES |
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It is not necessary to register with our site in order to make purchases from our online store-
just ignore the 'Login' fields on the checkout page for 'Guest' checkout.
Your stored personal information is protected by our
privacy policy.
If you do register with the website, we will save your shipping information on our server, and protect it with a password.
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| CHARGE CARDS |
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We accept MASTER CARD, VISA, AMERICAN EXPRESS and
DISCOVER. Just complete our secure online order form.
For security reasons, we do NOT save your credit card information with your account.
You will have to provide your card number each time you order by credit card.
To prevent fraud we also need the security code from your card.
This is either a 4 digit number found on the front of American Express cards, or the last 3 digits printed on the
signature strip on the back of most other cards.
We reserve the right to require payment by wire transfer in advance. |
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| MINIMUM ORDER is only $25.00 of merchandise. |
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| OPEN ACCOUNTS |
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If you wish to establish an open account, please provide names, phone numbers, and fax numbers
of three trade references and your bank.
We will email you a credit application if you prefer.
We accept written purchase orders from most schools and government agencies.
Terms for all open accounts are NET 30 DAYS. |
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| SALES TAX |
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Sales tax will not appear at checkout, but will be added to the final invoice in your shipment.
If you have proper Sales Tax Exempt documentation, you may provide
it to us for approval via email.
If we accept the info, we will not collect sales tax.
We must have this documentation before we process your order.
We cannot refund sales tax after an order has shipped.
Customers in states other than Michigan may have an obligation to self-report and pay sales or use taxes
to their state.
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| OTHER SHIPPING INFO |
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All orders are F.O.B Warren MI, F.O.B Tulsa OK, F.O.B Hackensack NJ (or F.O.B. factory, if drop shipped).
Items under 150 lbs. will ship via UPS.
Our online store provides a weight and zip code-based shipping cost for UPS Ground service for domestic orders up to 150 pounds in weight.
Please note that depending on zip code shipping may seem high for a light package, but adding additional items will often add very little to the shipping cost.
Orders over 150 pounds, non-mainland US postal codes, and certain customer input errors may return a $0 freight charge in the cart, but the correct actual cost of UPS Ground service will be calculated and charged- we do not offer free shipping.
UPS expedited shipping services (like Next Day Air, 2nd Day Air, 3-Day Select) are available upon request- we will generally ask customers to approve a quote before we ship using these more expensive services.
We can ship UPS collect to destinations in the U.S.A., billing freight charges to your account if you request.
This service is offered as a courtesy, and we will not accept chargebacks if we accidentally ship prepaid and then later bill you for the shipment.
Our default shipping method to Puerto Rico is USPS Priority Mail.
UPS Ground service is available upon request.
We do not ship by USPS in the lower 48 US states, so we cannot ship to PO Boxes.
We can ship using USPS Priority Mail for customers in Alaska or Hawaii if you request it in the cart's "comments" box.
Orders to APO/FPO locations will be sent using insured Priority Mail.
Special packing requirements:
Orders with small amounts of drill rod or threaded rod (under $30.00 of rod) may require an second, specially packed box.
If a second box is needed this will incur an extra freight charge of $10.00, in addition to the total shown at checkout.
If we can ship in one box there will be no extra charge.
For truck shipments over 150 pounds we will call or e-mail with the freight charges prior to shipping.
Most metalworking fluids must ship by ground for safety reasons.
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| EXPORT ORDERS |
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We are sorry, but we have suspended export shipments.
We will resume export sales as soon as possible.
We thank our valued customers around the world for their understanding.
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| NO-HASSLE RETURNS |
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We want you to be satisfied with every order you place with Victor Machinery Exchange..
Most items that do not meet your needs or expectations may be returned (in original packaging and in unused, unmarked condition, with freight prepaid) within 20 days of shipment without restocking charge with the following exceptions:
Fluids, cut-to-length bandsaw blades, and 'made-to-order' tools are final sale and cannot be returned.
Non-stock items and orders for large quantities of an item may be subject to a restocking charge.
For return authorizations and information, please send us an email (refering to our invoice number.)
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| IN CASE OF DAMAGE OR SHORTAGE |
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If you
receive a shipment with visible exterior damage, you must report it to the driver
before signing for it (or note it on the delivery receipt, if a truck shipment.)
Please call us promptly for further assistance.
Do not discard the packaging of any damaged or short shipment.
If there is damage that was not visible from the outside of the box, or if
the packing slip is incorrect, please e-mail us right away.
All shortages and damage must be reported within 10 days of receipt. |
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| PRICES |
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Prices are subject to change without notice.
(Our most recent print catalog was printed in 2013 and is for reference only.)
We will not ship an item ordered online at a higher price without your advance approval.
Some quantities are limited.
Not responsible for typographical or software errors. |
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| LIABILITY |
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In no case, except where prohibited by law, will our liability exceed the value
of the products shipped. |
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