Customer Service

Please email us for all Customer Service questions.

If you have questions about an online order that you placed, make sure to include your VME Website Order Number, your name, etc.

Note that our telephone ordertakers do not have access to most system information, and if you call our orderline, we will have to ask you to send us an email for Customer Service help.

Quotes, Inventory Questions, Non-Stock Item Inquiries

Please send us an email for these requests (with your complete company contact information, if applicable) and we'll have the time to get accurate information and a sure pathway to get the information back to you.

Returns

Most items are eligible for return within 30 days of purchase. For Return Authorization requests, please send us an email; include your Invoice Number (or Web Order number.) Restocking charges might apply. All returned items must be in any original packaging and in unused, unmarked condition, with freight prepaid by customer.

Please note that Fluids, cut-to-length bandsaw blades, "made-to-order" tooling, and "special order" items are final sale, and these items cannot be returned.

Order Errors/Shortages

If you receive a shipment with an error or a shortage, we apologize for the trouble. In your email to us, please tell us your VME Invoice/Web Order number, your contact information, and let us know what happened. We'll do our best to get the problem fixed as quickly as possible.

Damaged Shipments

If you receive a shipment with visible exterior damage and you have the chance to do so, please report the damage to your delivery driver before signing for the package. (For freight/LTL shipments, any visible damage must be noted on the delivery receipt.) Please do not discard the packaging of any damaged or short shipment: UPS will often collect damaged packaging as part of their claims process.

Please report any problems with your order to us via email as soon as possible. In all cases, shortages and damage claims must be reported within 5 days of receipt.